At Kosmi Abundance Bracelet, we want you to love your purchase. Please review our returns, refunds, and exchange guidelines below.
Return Eligibility
- Timeframe: Our policy lasts 60 days from the date you receive your item. If 60 days have passed, we unfortunately cannot offer a refund or exchange.
- Condition: Items must be unused, in their original packaging, and require satisfactory proof of purchase (such as your order confirmation or receipt).
- Defective Products: Refunds are generally reserved for products with confirmed functional defects.
- Change of Mind: We do not offer refunds for change of mind, though special considerations may be made under exceptional circumstances.
Non-Returnable Items
- Gift cards
- Custom-made items
- Perishable goods (e.g., food, flowers, magazines)
- Intimate, sanitary, or personal care products
- Hazardous materials or flammable liquids/gases
- Downloadable software products
Order Cancellations
Cancellations are only available for full-priced items within 60 minutes of placing your order. Because we process orders quickly, requests are time-sensitive. If you need to cancel, please email us immediately at [email protected].
Refund Process
Once your return is received and inspected, we will notify you via email regarding the approval or rejection of your refund. If approved, your refund will be processed and applied automatically to your original payment method within a few business days.
Late or Missing Refunds
If you haven’t received your refund yet:
- Re-check your bank account.
- Contact your credit card company (it may take time for the transaction to post).
- Contact your bank to inquire about pending processing times.
- If you have completed these steps and still haven’t received your refund, please contact us at [email protected].
Exchanges
We only replace items if they arrive defective or damaged. To arrange an exchange for the same item, email us at [email protected].
Return Shipping Details
- You are responsible for paying your own return shipping costs. Shipping fees are non-refundable and will be deducted from your total refund amount.
- Delivery times for exchanged products may vary depending on your location.
- For items valued over $10, we recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of returned items.
- Refunds will be finalized once the returned item is received, inspected, and verified against all criteria above.